6 Indian City in the Top of IT World Outsourcing

Comme prévu, les villes indiennes dominent une fois de plus le Top de la sous traitance informatique mondiale.

Le Top 8 Global Outsourcing comprend pas moins de six villes indiennes pilotée par Bangalore, Chennai(Madras), Delhi, Hyderabad, Mumbai(Bombay) et Pune.

Dublin (Irlande) et Makati City (Philippines) sont les deux autres villes dans la liste, selon une étude de la CyberMedia’s Global Services and investment advisory firm Tholons.

La représentation de l'Inde dans le top 50 Emerging Global Outsourcing cities est passé à quatre, depuis  trois ans, avec l'ajout de Jaipur à la place n ° 31.   

Les trois autres villes dans la liste comprennent Kolkata n°6, Chandigarh, n°12 et Coimbatore au n°17.

Cebu City (Philippines), Shanghai (Chine) et Beijing (Chine) en tête de liste des nouvelles villes de la sous traitance mondiale. Le Top 50 Emerging Global Outsourcing Cities 2008 a neuf entrants, Quezon City, Toronto, Rio de Janeiro, Mexico City, Jaipur, Singapore City, Chengdu, Guadalajara and Mandaluyong City.

Press Release - September 24, 2007  
2nd Global Services-Tholons emerging outsourcing destinations 07

Asia, Europe Are Top Outsourcing Destinations

19 Asian, 12 East and Central European cities among Top 50

New Delhi September 24, 2007 
 
Asia and East Europe have emerged as the favored destinations for IT and BPO outsourcing, with 19 Asian and 12 East and Central European nations dominating the list of the Top 50 emerging outsourcing cities globally.

This has been revealed in a study by the leading magazine for global sourcing of IT and BPO Services, Global Services, and an investment advisory firm, Tholons, to identify the Top 50 emerging outsourcing cities.

"Global Services sees the Top 50 emerging cities grabbing a much bigger chunk of the global IT and BPO services pie in the next 3 years," says Juhi Bhambal, Editor of Global Services.

The top 15 emerging destinations list is dominated by 5 cities from India, 3 cities from China and 2 cities from Vietnam. The Top 3 emerging outsourcing cities world-wide from India are Chennai, Hyderabad and Pune. Kolkata at No. 5 and Chandigarh at No. 9 are the other 2 Indian cities in the list. 

The three hot cities for outsourcing from China are Shanghai at No. 8, Beijing at No. 10 and Shenzhen at No. 13. 

Vietnam's capital Ho Chi Minh City and Hanoi at No. 6 and No. 12 respectively are the other emerging cities to feature in the list of Top 15 cities. Cebu City ( Philippines) at No. 4, Colombo (Sri Lanka) at No. 7, Cairo (Egypt ) at No. 11, Buenos Aires ( Argentina) at No.14 and Sao Paulo (Brazil) at No.15 are the other hot destinations. 

Bangalore, New Delhi, Manila , Mumbai, Dublin : The 5 Obvious Choices
The study lists Bangalore , New Delhi National Capital Region (NCR), Manila NCR, Mumbai and Dublin as the Top 5 cities that have established themselves as prime outsourcing cities by servicing the global corporate world for over a decade. 

The study reveals that the outsourcers consider process maturity, availability of relevant skills and costs in the individual city as the top reasons before deciding on the location for IT and BPO services outsourcing. 

According to Avinash Vashistha, Chairman and CEO, Tholons, "With the demand-supply gap widening, newer tier II cities will play a critical role in re-engineered globalization models. Destinations will need to provide greater level of cost effectiveness and operational efficiency." 

The focus for many of the larger and best-of-breed providers has been to scale, expand and distribute their outsourced processes across multiple cities within a country. 

The research ranked the top 50 and profiled the top 15 emerging global cities for outsourcing. These are the ones that may not be top of mind for most companies; but nevertheless are well suited for specific IT and BPO functions. As there are some global outsourcing cities that stand as the clear winners, the study also ranks the top five obvious choices that need no introduction. 

India has the largest number of cities (6) among the Top 50 emerging cities, followed by China (5), Brazil (3), Philippines (3), USA (3), Czechoslovakia (2), Mexico (2), Poland (2), Russia (2), UK (2) and Vietnam (2). The top 11 countries offer 32 destinations among the Top 50 for outsourcing.

Top Global Cities by Function
Here's list of Global Services Top cities that offer abundant skill sets specific to the function for outsourcing.

For Application Development and Maintenance the study ranks Bangalore, Mumbai, Hyderabad , Chennai and Dublin as the established destinations and Shenzhen, Buenos Aires and Kolkata as the emerging cities.

For Business Analytics the study ranks Delhi NCR and Mumbai as the established destinations and Bangalore, Bucharest and Cairo as the emerging cities. 

For Contact Centers the study ranks Delhi NCR, Manila NCR, Dublin, Mumbai and Bangalore as the established destinations and Cebu City , Buenos Aires , San Jose, Accra and Santiago as the emerging cities.

For Engineering Services the study ranks Bangalore, Chennai and Pune as the established destinations and Prague , St Petersburg and New Delhi NCR as the emerging cities. 

For Finance and Accounting the study ranks Mumbai, Bangalore, Dublin , Chennai and Manila NCR as the established destinations and Colombo , Krakow and Cebu City as the emerging cities.

For Human Resources the study ranks Prague, Bucharest , Bangalore and Dublin as the established destinations and Krakow and Cebu City as the emerging cities.

For Legal Services the study ranks Manila NCR as the established destination and Pune, Mumbai, Chennai and Colombo as the emerging cities. 

For Product Development the study ranks Bangalore, Moscow , Hyderabad, Chennai and Dublin as the established destinations and Pune, Bucharest, Shanghai and Ho Chi Minh City as the emerging cities. 

For Testing the study ranks Bangalore, Chennai and Hyderabad as the established destinations and Bucharest, Ho Chi Minh City, Cairo and Colombo as the emerging cities. 

Additional Information for Editors

The Top 15 destinations
At the head of the Top 50 emerging list is the South Indian city of Chennai, an established location for automotive engineering services, product development, FAO and health-care BPO. Chennai is home to large service providers like Accenture, Cognizant, CSC, EDS, HCL, IBM, Infosys, Oracles, Sun Microsystems, Satyam, TCS and Wipro. 

At No. 4 the Filipino BPO destination of Cebu City has key service providers like Accenture, Convergys, eTelecare, Skyes Asia and People Support. The excellent quality of life (cost of living around 75% lower than the USA) in Cebu City translates into better quality of workers and low employee turnover.

Ho Chi Minh City at No. 6 supports English, French and Chinese languages. A combination of factors like a 94% literate population, 120,000 graduates per year and cheap industrial land makes it a preferred outsourcing city. The Vietnamese software industry has been serving big wigs like IBM, Microsoft and Sony computer entertainment. 

At No. 8, Shanghai boasts of a state-of-the-art infrastructure. A 94% literacy rate makes it an important global outsourcing destination for IT and BPO services. Shanghai supports English and Japanese language with HP and HSBC being the key service providers. 

As the host city of the next Olympics, Beijing at No.10 supports Korean, in addition to English and Japanese and hosts several service providers like BearingPoint, CapGemini, Infosys, Oracle and Wipro. ADM, Product development and customer service are the key processes handled out of Beijing.

Cairo at No.11 supports 5 languages — Arabic, English, French, German and Spanish — because of its multilingual population. The Egyptian capital counts on Satyam, Allied Soft, C3, TelePerformance, Xceed Contact Center and Raya Contact Center as it targets outsourcing exports of $1.1 billion by 2010. 

Strong mathematical skills and low wages have made Hanoi, at No.12, a base for finance and accounting services. With half of Vietnam's population lower than 30, Hanoi's talent pool is deep and increasing. Low job hopping of 5% and improving language skills makes it an ideal destination for companies like Intel, SilkPro, Vietnam Offshore Services.

Key service providers like AT&T, Huawei and ZTE make Shenzhen, at No. 13, the ideal location for ADM, Product Development and R&D. The Shenzhen Software Park alone boasts of 400 companies employing over 40,000 people. With excellent IT infrastructure, the city is attracting Americans and European companies.

Buenos Aires , at No. 14, supports key processes like ADM and Customer Services in Spanish, English, French, Portuguese and Italian languages. Key service providers include EDS, Motorola, Globant and TeleTech. The devaluation of the Peso in 2002 has given the city the chance to do the outsourcing tango. 

Among the emerging cities at No. 15 is Sao Paulo , a home to service providers like Accenture, Cisco, Dell, EDS, Fidelity, IBM and Satyam. Proximity to the USA, favorable time zone and multibillion dollar investment in telecom by the government have made Sao Paulo an attractive nearshore location Sao Paulo supports key processes like ADM and Customer Service and the only country supporting Spanish, English and Portuguese. 

Methodology: The methodology used in evaluating the viability of existing and potential outsourcing destinations consists of a host of measurable and pre-determined metrics and variables that impact a location's services landscape. In this city-selection criteria an exhaustive set of data points add up to a broad set of categories, which ultimately provide an aggregate city score. 

The broad categories, each corresponding to a graded weight, are: Scale and quality of workforce, business catalyst, financial, infrastructure, risk environment and quality of life. 

One unique point of the city-selection criteria is its inclination toward identifying skill-sets and workforce-related metrics. BPO providers and industry stakeholders find greater value in granular data, specific to their industry vertical customers and their respective horizontal processes. A provider, for example, after an acceptable top-of-the-envelope cost has been determined, may be inclined to look at city-specific data points that directly impact their provided services. Thus, a BPO company engaged in FAO would like to identify the number of accounting- and finance-related graduates in a particular city. This type of investigation is a progression from previous years where service providers may have simply looked at the number of graduates and wage rates as determining factors to locating operations. 

About Global Services
Global Services, a media platform by CyberMedia, facilitates the global service delivery for the buyers and service providers of IT and business-process outsourcing services and provides cost-effective marketing solutions to the service providers in this industry. A multishore team spanning the USA and India drives the Global Services brand. The Global Services brand is an integrated media platform that includes the website globalservicesmedia.com and global seminars.

About CyberMedia
Headquartered in Gurgaon, India, CyberMedia (India) Limited ( cybermedia.co.in) is a specialty media and services house is engaged in publishing, market research, content outsourcing, multimedia, gaming and media education. The group has thirteen publications in the infotech, telecom, consumer electronics and biotech areas; and an end-to-end media value chain including the Internet, events and television.